Refund Policy
This policy explains your rights regarding refunds and cancellations for the Nexora platform license.
1. Digital License Product
Nexora licenses digital software. Because the license is delivered electronically and access is granted immediately, all purchases are generally final once the license has been activated and usage has begun.
2. 14-Day Money-Back Guarantee
If you are not satisfied with the Platform during your first 14 days, contact us and we will refund the first billing period in full, no questions asked. After 14 days or after the first renewal, fees are non-refundable.
3. Billing Mistakes
If you believe you were charged in error (for example, a duplicate charge or an incorrect amount), contact us within 30 days of the charge and we will investigate and correct it promptly.
4. Non-Refundable Situations
- Violation of our Terms of Service.
- Requests received after the 14-day guarantee period (except billing errors).
- Fees already discounted or redeemed through promotional discounts.
5. Cancellations
You may cancel your subscription at any time from your panel or by contacting us. Cancellation stops future renewal charges; access continues until the end of the current billing period.
6. How to Request a Refund
Email us at contact@nexora-ui.online with the subject "Refund Request", including your account email, the payment date and amount. We respond to all refund requests within a few business days.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
8. Contact
Questions about refunds? Contact us at contact@nexora-ui.online.